Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information (name, email address, phone number)
• Account credentials and profile information
• Practice information, including your website, location, the competitors you ask us to track and the marketing channels you connect
• Support communications and feedback

We also collect some information automatically. When you visit our website or click a link we send, we record the page or link, the time, your browser type, the referring page and a hashed form of your IP address.

We also collect publicly available information, such as competitor websites, public social media profiles, public community discussions, news and regulatory notices.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketing intelligence and content services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information in the following circumstances:

• With your consent or at your direction
• With service providers who assist us in operating our platform
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security assessments, and restricted access to personal information.

5. Patient Information and HIPAA

AdClinica is a marketing service. It is not designed to receive protected health information (PHI) and does not connect to your electronic health record or patient records. Please do not submit patient information through our forms, workspace or messages.

Other AdvancedCare products that handle PHI are covered by their own terms and Business Associate Agreements.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of certain communications
• Request a copy of your data

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookie settings through your browser preferences, though this may affect some functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]